Article 1 — Introduction

These Terms of Use govern your access to and use of the DOPELLOWEN website located at dopellowen.com (the "Site"), operated by DOPELLOWEN (도펠로벤). By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please discontinue use of the Site immediately.

Article 2 — Eligibility

Use of this Site is permitted to individuals aged 18 or over. By using the Site you represent that you meet this requirement. The Site and its contents are intended for personal, non-commercial use only. Use for commercial resale or redistribution purposes is strictly prohibited.

Article 3 — Operator Information

Business name: DOPELLOWEN (도펠로벤) · Representative: Soyul Kim · Business registration no.: 536-07-02942 · E-commerce permit no.: XXXX-서울XX-XXXX · Address: 20 Jangchungdan-ro 13-gil, Jung-gu, Seoul, Republic of Korea · Tel: +82 10 8079 9653 · Email: contact@dopellowen.com

Article 4 — Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, photographs, editorial imagery, product designs, software, and the "DOPELLOWEN" and "도펠로벤" trademarks — is the exclusive property of DOPELLOWEN or its licensors and is protected under applicable intellectual property laws. You may access and view Site content for personal, non-commercial purposes only. Reproduction, distribution, modification, public display, or creation of derivative works without prior written consent from DOPELLOWEN is strictly prohibited.

Article 5 — Prohibited Uses

When using the Site, you may not:

• — Use the Site for any unlawful purpose or in violation of any applicable regulation
• — Reproduce, scrape, crawl, or systematically extract any content from the Site
• — Impersonate DOPELLOWEN, its employees, or any other person or entity
• — Transmit unsolicited communications, spam, or malicious code
• — Attempt to gain unauthorised access to any part of the Site or its infrastructure
• — Use the Site in any manner that could damage, disable, or impair its operation
• — Circumvent any technical measures designed to protect the Site or its content

Article 6 — Website Disclaimers

DOPELLOWEN endeavours to ensure that information on the Site is accurate and up to date, but makes no representations or warranties — express or implied — as to the completeness, accuracy, or fitness for any particular purpose of the content provided. Product images are for illustrative purposes; actual colours and textures may vary depending on your display settings.

Article 7 — Third-Party Links

The Site may contain links to third-party websites. Such links are provided for convenience only and do not constitute an endorsement by DOPELLOWEN of those sites or their content. DOPELLOWEN has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.

Article 8 — Amendments

DOPELLOWEN reserves the right to amend these Terms of Use at any time. Changes will be published on the Site with the updated effective date and notified no fewer than 7 days in advance for standard amendments, or 30 days in advance where changes are materially unfavourable to users. Continued use of the Site following the effective date of any amendment constitutes acceptance of the updated terms.

Article 9 — Limitation of Liability

To the fullest extent permitted by applicable law, DOPELLOWEN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Site, including damages arising from loss of data, unauthorised access, cyberattacks, or third-party payment processor failures. Nothing in these terms limits liability for death or personal injury caused by negligence, or for any liability that cannot be excluded by law.

Article 10 — Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent court in the consumer's place of residence, or Seoul Central District Court where no such court is specified.

Article 11 — Dispute Resolution

DOPELLOWEN will make reasonable efforts to resolve any dispute arising from use of the Site through good-faith negotiation. If a dispute cannot be resolved directly, you may refer the matter to the Korea Consumer Agency (한국소비자원, tel. 1372) or the Fair Trade Commission (공정거래위원회, tel. 1800-4060) for mediation.

Article 12 — Contact

For questions relating to these Terms of Use, please contact us at contact@dopellowen.com.

Article 1 — Introduction

These Terms of Purchase govern all transactions made through dopellowen.com between DOPELLOWEN (도펠로벤, "we," "us") and the purchasing customer ("you"). By placing an order you confirm your acceptance of these terms. These terms do not affect your statutory consumer rights.

Article 2 — Seller Information

Business name: DOPELLOWEN (도펠로벤) · Representative: Soyul Kim · Business registration no.: 536-07-02942 · E-commerce permit no.: XXXX-서울XX-XXXX · Address: 20 Jangchungdan-ro 13-gil, Jung-gu, Seoul, Republic of Korea · Tel: +82 10 8079 9653 · Email: contact@dopellowen.com

Article 3 — Product Information

Product descriptions, imagery, and specifications on the Site are provided in good faith for informational purposes. Images are illustrative; actual colours and textures may vary depending on display calibration. In the event of a discrepancy between a product image and its written specification, the specification shall prevail. Purchases are limited to one unit per style per order; purchases for commercial resale are not permitted.

Article 4 — Orders & Contract Formation

Your order constitutes an offer to purchase. A binding contract is formed only upon our dispatch of a written order confirmation to your registered email address. We reserve the right to decline or cancel any order, including in cases of pricing errors, stock unavailability, suspected fraudulent activity, or our inability to verify payment. If your order is cancelled after payment has been taken, a full refund will be issued within 3 business days.

Article 5 — Pricing & Payment

All prices are displayed inclusive of applicable taxes. We accept major credit and debit cards, and Korean domestic payment methods via PortOne. Payment is charged at the time of order confirmation. Currency exchange and any applicable bank or foreign transaction fees are the responsibility of the customer. We do not store full payment card details.

Article 6 — Shipping & Delivery

Estimated delivery timelines are provided at checkout and are indicative only. Risk of loss or damage passes to you upon delivery. We do not ship to PO boxes. Where delivery is delayed beyond a reasonable period due to circumstances within our control, we will notify you and offer the option to cancel your order with a full refund. DOPELLOWEN is not liable for delays caused by courier services, customs processes, or circumstances beyond our control.

Article 7 — Cancellation & Withdrawal Rights

You may cancel your order without reason within 7 days of the date of delivery (the "withdrawal period"). To exercise this right, please notify us at contact@dopellowen.com before the withdrawal period expires. Where goods are found to be non-conforming or materially misdescribed, the withdrawal period is extended to 3 months from the date of delivery in accordance with applicable law. The following items are excluded from the right of withdrawal: goods made to your personal specification, goods which by their nature cannot be returned, and goods where the seal has been broken after delivery for hygiene reasons.

Article 8 — Returns & Exchanges

To initiate a return, please contact contact@dopellowen.com within the withdrawal period. Items must be returned in their original, unworn condition with all tags and packaging intact. Items showing signs of wear, alteration, or damage will not be accepted. Return shipping costs are the responsibility of the customer for standard cancellations. Where goods are returned due to a defect, misdescription, or error on our part, DOPELLOWEN will cover return shipping costs. Exchanges are subject to stock availability.

Article 9 — Refunds

Upon receipt and inspection of a returned item, we will process your refund within 3 business days. Refunds are issued to the original payment method only. Where payment was made by credit card, we will request cancellation of the card charge within the same period; the credit may take additional days to appear depending on your card issuer. Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

Article 10 — Warranties & Product Conformity

All products are sold with the benefit of a statutory legal conformity guarantee. If a product is defective or does not conform to its description at the time of delivery, you are entitled to request repair, replacement, or refund. Please notify us of any defect within a reasonable time of discovery. This warranty does not cover damage caused by accident, misuse, normal wear and tear, or failure to follow care instructions.

Article 11 — Seller's Right to Cancel

We reserve the right to cancel any confirmed order in the following circumstances: the product is no longer available; a pricing error has occurred on the Site; we are unable to verify your payment; or exceptional circumstances prevent fulfilment. In any such case we will notify you promptly and issue a full refund within 3 business days.

Article 12 — Force Majeure

DOPELLOWEN shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, labour disputes, supply chain disruption, or courier service failures. We will notify you within 7 days of becoming aware of such circumstances and, if the delay extends beyond 30 days, you may cancel your order with a full refund.

Article 13 — Limitation of Liability

To the fullest extent permitted by applicable law, our total liability for any claim arising from a purchase shall not exceed the price paid by you for the product giving rise to the claim. We are not liable for indirect, consequential, or punitive losses. Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

Article 14 — Governing Law & Jurisdiction

These Terms of Purchase are governed by the laws of the Republic of Korea, including the Act on Consumer Protection in Electronic Commerce. Any disputes shall be referred to the court in the consumer's place of residence as the court of first instance, or Seoul Central District Court where no such court applies.

Article 15 — Dispute Resolution

We aim to resolve all purchase-related disputes amicably and promptly. If a resolution cannot be reached directly, you may contact the Korea Consumer Agency (한국소비자원, tel. 1372), the Electronic Commerce Mediation Committee (전자문서·전자거래분쟁조정위원회, tel. 1566-5545), or the Fair Trade Commission (공정거래위원회, tel. 1800-4060).